Skip to content
Log in Start now →
Product
PlatformPricingDimensionsIntegrationsSecurityCompare
Solutions · by use case
Customer, guest and fan experienceProduct feedback and prioritizationRevenue, churn and retentionAgenciesContact center performanceAI agent and chatbot analyticsMulti-location performanceReviews and competitive benchmarking
Solutions · by industry
Hotels and hospitalityRestaurants and food serviceFitness, golf and recreationRetail and e-commerceSports and live entertainmentInsuranceBanking and financial servicesSoftware and SaaSAutomotiveConsumer products and CPGContact centers and BPOsPublic sector and nonprofitReal estateGaming and betting
Learn
Artifacts GalleryCustomer storiesResearchBlogThought leadershipLessons Log in Start now

Integrations

Start with one file. Connect the rest when you're ready.

Bring in conversations from support, surveys, contact centers and bots, plus the business data that says what happened next. Ada and Intercom connect in one click. Everything else by API, scheduled file or upload.

Start now › Read the docs ›

Support and CX

Zendesktickets, comments, CSAT ratings and requester fieldsIntercomconversations, Fin and bot handoffs, tags and ratingsOne clickSalesforcecases, accounts, opportunities and renewal datesLiveChatchat transcripts, agent assignments and ratingsDriftconversations, playbook paths and lead fieldsSlackshared-channel and community conversations

Surveys and feedback

Qualtricsopen-ended responses, NPS, CSAT and embedded dataMedalliasurvey verbatims, scores and location hierarchySurveyMonkeyopen-text answers and scored questionsQuestionProopen-ended responses and score questions

Contact center

Genesyscall transcripts, queues, dispositions and handle timeAmazon Connectcontact transcripts, contact flows and attributesAvaya Cloudcall and chat interactions with routing data8x8call transcripts and contact-center interaction dataTwilioSMS and voice conversationsSMStwo-way text conversations

Chatbots and voice agents

Adabot conversations, answers served and handoffsOne clickKore.aivirtual assistant conversations and intentsYellow.aibot conversations, intents and handoffsCognigyvoice and chat agent conversationsRasaassistant conversations, intents and actionsMicrosoft Bot Frameworkbot activity and conversation logsAmazon Lexbot sessions, intents and slotsAmazon Alexaskill sessions and utterancesOracle Digital Assistantassistant conversations and skillsBotcopyweb chat assistant conversationsCapacitysupport automation conversationsFacebook MessengerMessenger conversations with your brandKikbot conversations on KikX (Twitter)direct messages and replies to your brandOpenAIassistant and GPT conversation logs

Data warehouse and files

Snowflakeread business tables in, write Dimensions back
Databricksread business tables in, write Dimensions back
BigQueryread business tables in, write Dimensions back
Amazon S3scheduled file drops
CSV and Excel uploadany export, reviews, verbatims or transcripts
REST APIsend any conversation from your own systems
Dimension Labs/Start with one file From $299 a month

Upload a file. Ask why.

Start with one file. Ask why a number moved. Plans from $299 a month, no demo and no contract on monthly plans.

Start now › See pricing ›