Solution

Product Feedback & Prioritization

Solution

Product Feedback & Prioritization

Upload every request, ticket and review you have. Find which product problems are actually costing you customers, and which are just loud.

YouHave900FeatureRequests.FourOfThemAreCostingYouMoney.

YouHave900FeatureRequests.FourOfThemAreCostingYouMoney.

YouHave900FeatureRequests.FourOfThemAreCostingYouMoney.

Counting requests rewards whoever complains most. On a ranked list, 400 trial users and 9 of your largest accounts look the same.

Right now:

  • The roadmap gets argued from anecdote

  • Requests get counted, never weighted by what they cost

  • Bug reports and churn data sit in systems that never meet

  • Shipping a fix proves nothing

Right now:

  • The roadmap gets argued from anecdote

  • Requests get counted, never weighted by what they cost

  • Bug reports and churn data sit in systems that never meet

  • Shipping a fix proves nothing

Prioritizationisacausalproblem.Everytoolyouowntreatsitasarankingone.

Prioritizationisacausalproblem.Everytoolyouowntreatsitasarankingone.

Prioritizationisacausalproblem.Everytoolyouowntreatsitasarankingone.

Unified Data & Enrichment

DropInYourData.ItReadsAllOfIt.

DropInYourData.ItReadsAllOfIt.

DropInYourData.ItReadsAllOfIt.

Start with one file of tickets, reviews or verbatims. Every record comes back enriched with structured Dimensions: product area, feature mention, root cause, severity, churn risk. Not a summary of the pile. A typed field on every row.

Teams can:

  • Unify feedback from support, surveys, reviews, and sales into one enriched dataset

  • Join every interaction with account tier, product usage, and revenue data

  • Build custom Dimensions specific to your product taxonomy

  • Have the agent build context on your business & products

Teams can:

  • Unify feedback from support, surveys, reviews, and sales into one enriched dataset

  • Join every interaction with account tier, product usage, and revenue data

  • Build custom Dimensions specific to your product taxonomy

  • Have the agent build context on your business & products

Causal Intelligence Engine

AskWhy.GetProof.

AskWhy.GetProof.

AskWhy.GetProof.

Ask in plain English. The agent runs the analysis across your feedback and your revenue data, controls for segment and tenure, and returns the finding with an effect size, a confidence interval and a dollar figure attached.

You can:

  • Separate the issues that drive churn from the noise

  • Attach revenue at risk to a specific product issue

  • See which requests come from accounts that actually leave

  • Measure whether a release moved retention

You can:

  • Separate the issues that drive churn from the noise

  • Attach revenue at risk to a specific product issue

  • See which requests come from accounts that actually leave

  • Measure whether a release moved retention

On-Demand Intelligence Reports

AskForTheReport.GetTheReport.

AskForTheReport.GetTheReport.

AskForTheReport.GetTheReport.

Ask for the prioritization readout before planning starts and the agent builds it: ranked drivers, the revenue attached to each, charts, recommendations. Rerun it monthly and watch the ranking move as you ship.

You can:

  • Automate monthly product intelligence reports for leadership

  • Share causal evidence across product, support, and exec teams

  • Track product issue trends over time with versioned methodology

  • Export to any format or downstream system

You can:

  • Automate monthly product intelligence reports for leadership

  • Share causal evidence across product, support, and exec teams

  • Track product issue trends over time with versioned methodology

  • Export to any format or downstream system

Howtheplatformworks

Howtheplatformworks

Howtheplatformworks

Unstructured

Unstructured Data

Live Chat
Phone Calls
Chatbot
Voice Agents
Support Tickets
Email
Survey Feedback
Mobile App

Live Chat
Phone Calls
Chatbot
Voice Agents
Support Tickets
Email
Survey Feedback
Mobile App

Structured

Structured Data

CRM
Financial Data
Purchases
Usage Data

CRM
Financial Data
Purchases
Usage Data

Ingestion

Normalization

Normalization

Ingestion & Staging

Ingestion & Staging

APIs or File Uploads

APIs or File Uploads

Transformation & Normalization

Transformation & Normalization

Central Data Warehouse

Central Data Warehouse

Hosted or Passthrough

Hosted or passthrough

Meaning Layer

Meaning Layer

Multi-Channel A.I. Enrichment

Generative Layer - Multi-Channel A.I Orchestration

Dimension extraction engine for language

Dimension extraction engine for language

System-Level Dimensions

Custom Dimensions per Business Objective

Multi-Dimension Orchestration

Output Validation - "hallucination" or drift check

Mapping

Mapping

Human-in-the-Loop + AI

Human-in-the-Loop + AI

Internal Vector Embeddings & Semantic Similarity

Dynamic Clustering & Theming

Multi-Dimensional Consolidation

Export ability to data warehouse

Analysis Layer

Analysis Layer

Structured Output

Generative Layer - Multi-Channel A.I Orchestration

Causal Analysis, Reporting & Governance

Causal Analysis, Reporting & Governance

Generate causal reports, visualizations, and executive intelligence: on demand or scheduled

Plug into existing B.I tool of choice (Tableau, PowerBI, Hex)

Export via API to any warehouse (Snowflake, Databricks, BigQuery)

I can actually get the specificity that our product managers need — not just 'connectivity issues,' but which type, which product generation, all broken down. That level of detail is what makes this valuable