Pricing
Pricing
Pricing
Start now. Scale when it proves out.
Start now. Scale when it proves out.
Plans from $299/month. No demo, no sales call, no contract on monthly plans. Upgrade when it proves out.
Plans from $299/month. No demo, no sales call, no contract on monthly plans. Upgrade when it proves out.
$3.13M
in savings delivered to Travelers Insurance
600%
ROI within 18 months
$2M+
Average annual cost avoided per customer
SOC2
Type 1 & 2 · GDPR · ISO 27001
Plans
Plans
EXPLORE
1,000 records/mo
$299
0
Per Month
Upload a file, ask why a number moved, and get the answer in minutes. For one team putting the agent to work.
INCLUDES
10K enrichments/mo
Unlimited agent reports
Pre-built Dimensions library
25K rows of context, free
DISCOVER
5,000 records/mo
$
999
39
Per Month
Custom Dimensions for your business. A causal finding from your data by Week 4, or Month 1 back.
INCLUDES
50K enrichments/mo
Custom Dimensions
Week 4 finding guarantee
100K context rows
Where the full product lives. Join what customers said to your CRM and revenue data, and prove what moves your numbers with statistical evidence.
EVERYTHING IN DISCOVER, PLUS
The Causal Join: up to 3 sources
Snowflake - Databricks - BigQuery export
Causal findings with confidence intervals
250K enrichments, 500K context rows
SCALE
100,000 records/mo
$
6,999
79
Per month
When one use case proves the value and you're ready to run it across the organization.
EVERYTHING IN PROVE, PLUS
Unlimited Data Sources
Priority support SLA
Subgroup analysis: who is most affected and why
1M enrichments/mo
ENTERPRISE
Unlimited
Custom
79
starting at $150,000/year
Fortune 500 and large enterprise. Dedicated CSM, custom causal methodology, on-prem deployment, HIPAA/GDPR alignment.
EVERYTHING IN SCALE, PLUS
Dedicated Customer Success Manager
Custom Dimension methodology
On-premise deployment option
HIPAA - GDPR - CCPA alignment
EXPLORE
1,000 records/mo
$299
Per Month
Upload a file, ask why a number moved, and get the answer in minutes. For one team putting the agent to work.
INCLUDES
10K enrichments/mo
Unlimited agent reports
Pre-built Dimensions library
25K rows of context, free
DISCOVER
5,000 records/mo
$
999
Per Month
Custom Dimensions for your business. A causal finding from your data by Week 4, or Month 1 back.
INCLUDES
50K enrichments/mo
Custom Dimensions
Week 4 finding guarantee
100K context rows
Where the full product lives. Join what customers said to your CRM and revenue data, and prove what moves your numbers with statistical evidence.
EVERYTHING IN DISCOVER, PLUS
The Causal Join: up to 3 sources
Snowflake - Databricks - BigQuery export
Causal findings with confidence intervals
250K enrichments, 500K context rows
SCALE
100,000 records/mo
$
6,999
Per month
When one use case proves the value and you're ready to run it across the organization.
EVERYTHING IN PROVE, PLUS
Unlimited Data Sources
Priority support SLA
Subgroup analysis: who is most affected and why
1M enrichments/mo
ENTERPRISE
Unlimited
Custom
starting at $150,000/year
Fortune 500 and large enterprise. Dedicated CSM, custom causal methodology, on-prem deployment, HIPAA/GDPR alignment.
EVERYTHING IN SCALE, PLUS
Dedicated Customer Success Manager
Custom Dimension methodology
On-premise deployment option
HIPAA - GDPR - CCPA alignment
EXPLORE
1,000 records/mo
$299
Per Month
Upload a file, ask why a number moved, and get the answer in minutes. For one team putting the agent to work.
INCLUDES
10K enrichments/mo
Unlimited agent reports
Pre-built Dimensions library
25K rows of context, free
DISCOVER
5,000 records/mo
$
999
Per Month
Custom Dimensions for your business. A causal finding from your data by Week 4, or Month 1 back.
INCLUDES
50K enrichments/mo
Custom Dimensions
Week 4 finding guarantee
100K context rows
Where the full product lives. Join what customers said to your CRM and revenue data, and prove what moves your numbers with statistical evidence.
EVERYTHING IN DISCOVER, PLUS
The Causal Join: up to 3 sources
Snowflake - Databricks - BigQuery export
Causal findings with confidence intervals
250K enrichments, 500K context rows
SCALE
100,000 records/mo
$
6,999
Per month
When one use case proves the value and you're ready to run it across the organization.
EVERYTHING IN PROVE, PLUS
Unlimited Data Sources
Priority support SLA
Subgroup analysis: who is most affected and why
1M enrichments/mo
ENTERPRISE
Unlimited
Custom
starting at $150,000/year
Fortune 500 and large enterprise. Dedicated CSM, custom causal methodology, on-prem deployment, HIPAA/GDPR alignment.
EVERYTHING IN SCALE, PLUS
Dedicated Customer Success Manager
Custom Dimension methodology
On-premise deployment option
HIPAA - GDPR - CCPA alignment
Not sure which Dimension Labs plan is right for you? Book a call with our team to learn more and see a demo of the platform.
Not sure which Dimension Labs plan is right for you? Book a call with our team to learn more and see a demo of the platform.
What'sincludedforeachtier
What'sincludedforeachtier
What'sincludedforeachtier
Explore
Discover
Prove
Scale
Enterprise
USAGE & DATA
Records per month
1,000
1,000
5,000
5,000
25,000
25,000
100,000
100,000
Unlimited
Unlimited
Enrichments Included
10,000
10,000
50,000
50,000
250,000
250,000
1M
1M
Custom
Custom
Overage billing
$0.040/record
$0.040/record
$0.025/record
$0.025/record
$0.015/record
$0.015/record
$0.010/record
$0.010/record
Negotiated
Negotiated
Context Data (total rows stored)
25,000
25,000
100,000
100,000
500,000
500,000
2M
2M
Unlimited
Unlimited
INTELLIGENCE & ANALYSIS
AI Agent
Intelligence reports
The Causal Join
Proven causal findings with confidence intervals
Subgroup causal analysis - who is most affected and why
INFRASTRUCTURE & EXPORT
Warehouse export
API access
SUPPORT & SECURITY
Support
Community
Community
Email + Chat
Email + Chat
Priority SLA
Priority SLA
Dedicated CSM
Dedicated CSM
SOC 2 Type 1 & 2
HIPAA Alignment
On-premise deployment
Records & Data
Records per month
100,000
Data sources
3
Overage billing
$0.04/record
Intelligence & Analysis
AI Agent (Q & A)
Intelligence reports
Unlimited
The Causal Join
Proven causal findings with confidence intervals
Subgroup causal analysis – who is most affected and why
Infrastructure & Export
Warehouse export
API access
Support & Security
Support
Email + Chat
SOC 2 Type 1 & 2
HIPAA Alignment
On-premise deployment
Data Science Business Partner, Travelers Insurance
Dimension Labs gives us that 50,000-foot view we needed to figure out what's going on out there.
Dimension Labs has become the default insight layer across the company.
Dimension Labs has become the default insight layer across the company.
Data Science Business Partner, Travelers Insurance
Data Science Business Partner, Travelers Insurance
Savings within 18 months
$0M
Channels unified into one governed layer
0
Channels unified into one layer
0
ROI on Dimension Labs investment
1%
BI redevelopment costs avoided
$1M
CommonQuestions
CommonQuestions
CommonQuestions
What exactly is a record?
A record is one discrete customer interaction: a ticket, chat, call transcript, email thread, survey response or review. Rows that share a session ID count as one. Files you add only as context, like a CRM export or store list, are free up to your plan's limit: 25K rows on Explore, 100K on Discover, 500K on Prove, 2M on Scale.
What is the Causal Join and why is it behind Prove?
The Causal Join connects what customers said to your business metrics: who churned, what revenue moved, which contracts renewed. It needs at least two data sources, and it is what makes a finding causal rather than descriptive. It is how Travelers found $3.13M in savings. It is available on Prove and above.
What happens if I go over my monthly record limit?
Over your conversation limit, you move to the next plan, prorated. Extra enrichments (one Dimension on one conversation) cost $0.04, $0.025, $0.015 or $0.01 on Explore, Discover, Prove and Scale. You get an alert at 80%, and we never stop your data. Month one includes 3x your limits to load history.
What is the Week 4 deliverable guarantee on Discover?
On Discover and Prove, you get one specific causal finding from your own data, with statistical evidence, by the end of Week 4. If you don't, we refund Month 1 in full. No questions asked. Reports are unlimited on every plan.
Do you offer free trials or POCs?
Explore starts at $299/month with no contract on monthly plans, so you can put it to work on real data right away. On Discover and Prove, the Week 4 guarantee replaces the traditional POC. Enterprise deals over $100K can run a paid POC at $15,000 to $25,000 against signed success criteria.
How does annual pricing work?
Annual plans are billed upfront at 2 months free, about 17% off. Explore is $2,990/year (save ~$600), Discover $9,990 (save ~$2,000), Prove $29,990 (save ~$6,000) and Scale $69,990 (save ~$14,000).
Does this replace our Snowflake or BI tools?
No. We are the missing layer between your raw conversation data and the warehouse you already have. Dimension Labs enriches every conversation and pushes the output to Snowflake, Databricks or BigQuery, where your BI tools (Tableau, Looker, Power BI) query it alongside everything else. We add to your stack. We don't replace it.
What exactly is a record?
A record is one discrete customer interaction: a ticket, chat, call transcript, email thread, survey response or review. Rows that share a session ID count as one. Files you add only as context, like a CRM export or store list, are free up to your plan's limit: 25K rows on Explore, 100K on Discover, 500K on Prove, 2M on Scale.
What is the Causal Join and why is it behind Prove?
The Causal Join connects what customers said to your business metrics: who churned, what revenue moved, which contracts renewed. It needs at least two data sources, and it is what makes a finding causal rather than descriptive. It is how Travelers found $3.13M in savings. It is available on Prove and above.
What happens if I go over my monthly record limit?
Over your conversation limit, you move to the next plan, prorated. Extra enrichments (one Dimension on one conversation) cost $0.04, $0.025, $0.015 or $0.01 on Explore, Discover, Prove and Scale. You get an alert at 80%, and we never stop your data. Month one includes 3x your limits to load history.
What is the Week 4 deliverable guarantee on Discover?
On Discover and Prove, you get one specific causal finding from your own data, with statistical evidence, by the end of Week 4. If you don't, we refund Month 1 in full. No questions asked. Reports are unlimited on every plan.
Do you offer free trials or POCs?
Explore starts at $299/month with no contract on monthly plans, so you can put it to work on real data right away. On Discover and Prove, the Week 4 guarantee replaces the traditional POC. Enterprise deals over $100K can run a paid POC at $15,000 to $25,000 against signed success criteria.
How does annual pricing work?
Annual plans are billed upfront at 2 months free, about 17% off. Explore is $2,990/year (save ~$600), Discover $9,990 (save ~$2,000), Prove $29,990 (save ~$6,000) and Scale $69,990 (save ~$14,000).
Does this replace our Snowflake or BI tools?
No. We are the missing layer between your raw conversation data and the warehouse you already have. Dimension Labs enriches every conversation and pushes the output to Snowflake, Databricks or BigQuery, where your BI tools (Tableau, Looker, Power BI) query it alongside everything else. We add to your stack. We don't replace it.