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Integrations · Contact center

SMS + Dimension Labs

Every SMS conversation, read and tagged, then joined to what customers did next. Ask why a number moved and get the answer with the evidence attached.

Start now Setup guide
SourceSMS
Typical datatwo-way text conversations
How it connectsAPI connection, scheduled export or file upload
Joins toCRM, orders, usage, renewals and anything in Snowflake, Databricks or BigQuery
1

Connect SMS

Bring in history and keep it current. Backfill years of conversations in the first run.

2

Every record gets Dimensions

Intent, root cause, effort, churn risk and any field you describe in plain English, on every conversation. No sampling.

3

Ask why

The agent joins SMS data to your business outcomes and returns findings with effect sizes and confidence intervals.

Questions teams answer with SMS data

  • What drives repeat calls and transfers?
  • Which call reasons precede churn or cancellation?
  • Where does handle time go, by reason?

More in contact center

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Dimension Labs/Start with one file From $299 a month

Stop reporting. Start understanding.

Start with one file. Ask why a number moved. Plans from $299 a month, no demo and no contract on monthly plans.

Start now › See pricing ›