Skip to content
Log in Start now →
Product
PlatformPricingDimensionsIntegrationsSecurityCompare
Solutions · by use case
Customer, guest and fan experienceProduct feedback and prioritizationRevenue, churn and retentionAgenciesContact center performanceAI agent and chatbot analyticsMulti-location performanceReviews and competitive benchmarking
Solutions · by industry
Hotels and hospitalityRestaurants and food serviceFitness, golf and recreationRetail and e-commerceSports and live entertainmentInsuranceBanking and financial servicesSoftware and SaaSAutomotiveConsumer products and CPGContact centers and BPOsPublic sector and nonprofitReal estateGaming and betting
Learn
Artifacts GalleryCustomer storiesResearchBlogThought leadershipLessons Log in Start now
Integrations · Contact center

Avaya Cloud + Dimension Labs

Every Avaya Cloud conversation, read and tagged, then joined to what customers did next. Ask why a number moved and get the answer with the evidence attached.

Start now Setup guide
SourceAvaya Cloud
Typical datacall and chat interactions with routing data
How it connectsAPI connection, scheduled export or file upload
Joins toCRM, orders, usage, renewals and anything in Snowflake, Databricks or BigQuery
1

Connect Avaya Cloud

Bring in history and keep it current. Backfill years of conversations in the first run.

2

Every record gets Dimensions

Intent, root cause, effort, churn risk and any field you describe in plain English, on every conversation. No sampling.

3

Ask why

The agent joins Avaya Cloud data to your business outcomes and returns findings with effect sizes and confidence intervals.

Questions teams answer with Avaya Cloud data

  • What drives repeat calls and transfers?
  • Which call reasons precede churn or cancellation?
  • Where does handle time go, by reason?

More in contact center

GenesysAmazon Connect8x8TwilioSMSAll integrations
Dimension Labs/Start with one file From $299 a month

Stop reporting. Start understanding.

Start with one file. Ask why a number moved. Plans from $299 a month, no demo and no contract on monthly plans.

Start now › See pricing ›