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Integrations · Support and CX

LiveChat + Dimension Labs

Every LiveChat conversation, read and tagged, then joined to what customers did next. Ask why a number moved and get the answer with the evidence attached.

Start now Setup guide
SourceLiveChat
Typical datachat transcripts, agent assignments and ratings
How it connectsAPI connection, scheduled export or file upload
Joins toCRM, orders, usage, renewals and anything in Snowflake, Databricks or BigQuery
1

Connect LiveChat

Bring in history and keep it current. Backfill years of conversations in the first run.

2

Every record gets Dimensions

Intent, root cause, effort, churn risk and any field you describe in plain English, on every conversation. No sampling.

3

Ask why

The agent joins LiveChat data to your business outcomes and returns findings with effect sizes and confidence intervals.

Questions teams answer with LiveChat data

  • Which ticket themes predict cancellation?
  • What separates top agents from the rest?
  • Which issue is driving repeat contacts this month?

More in support and cx

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Dimension Labs/Start with one file From $299 a month

Stop reporting. Start understanding.

Start with one file. Ask why a number moved. Plans from $299 a month, no demo and no contract on monthly plans.

Start now › See pricing ›